often ask this
information from us.
Frequently Asked Questions
Just have your clothes ready. Our Agent (Driver) will bring a OntheMove Laundry bag to place your loose clothes in. If you have them in a bag yourself this is also fine.
Don’t worry about sorting your clothes, we will do that for you.
Your clothes will be taken to one of our top notch facilities! Your clothes will be handled with care by our high quality, experienced and specialist cleaners.
No need to weigh the bag as we will do that when we pick up your laundry and you will sign-off the order form specifying the total weight of your laundry. The minimum weight is 5kg and every kg over 5kg we will charge accordingly. Any orders below 5kg will be charged at the minimum weight price which is R350.
Collection and delivery times can differ depending on city and availability, but our Agents (Drivers) can always be booked in advance. Mon-Saturday – 7am to 6pm
Yes but pickup and delivery addresses needs to be within Johannesburg North otherwise an additional delivery fee of R500 will be charged.
You can choose a time slot that is most convenient for you! We promise to turnaround all orders within 36 -hours.
Yes, you can cancel the order within the app up to 2 hours before the scheduled pickup slot. If your pickup slot is within the next 2 hours then please contact Customer Care via info@otml.co.za
Sorry, it is because we are busy at those time slots. Please choose another available time.
Yes, we do not currently clean leather, suede, velvet or fur items. Please note, in some cases it is difficult for us to know if we can clean a garment until we see it. In the rare event that we receive your garment and cannot clean it, we will notify you as soon as possible.
We are here to help from Monday to Friday 7am to 11pm, Saturday 8am to 6pm. Please contact us by email at info@otml.co.za
We accept Debit/Visa/MasterCard/American Express cards. Please note that we do not accept cash payments and none of our agents are permitted to accept cash payments.
Yes, there is a R350 minimum order, with free collection and delivery as standard. Any order under R350 will be charged R350.
Please contact us at info@otml.co.za We treat all complaints with the utmost importance and as an opportunity to improve the quality of our service.
